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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

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  • 11 sa na da wannan matsala
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  • Amsa ta ƙarshe daga helpmeplease8

helpmeplease8
helpmeplease8
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I have been unable to open Firefox since I updated to the latest version several days ago. I keep getting the crash error message no matter what I do. I've sent reports dozens of times. I've uninstalled and downloaded the newest version several times with no success. I've temporarily disabled my internet security program and no success. If I shut down and restart in safe mode, Firefox works. I've been forced to use Internet Explore as my browser. I've tried re-setting Firfox, but that doesn't work either. I'm about to give up on Firefox. Please help.

I have been unable to open Firefox since I updated to the latest version several days ago. I keep getting the crash error message no matter what I do. I've sent reports dozens of times. I've uninstalled and downloaded the newest version several times with no success. I've temporarily disabled my internet security program and no success. If I shut down and restart in safe mode, Firefox works. I've been forced to use Internet Explore as my browser. I've tried re-setting Firfox, but that doesn't work either. I'm about to give up on Firefox. Please help.

Mafitar da aka zaɓa

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Note that there is a Firefox 33.0.1 release scheduled that addresses some hardware acceleration related crashes.

Karanta wannan amsa a matsayinta 👍 4

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Zaɓi Mafita

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Note that there is a Firefox 33.0.1 release scheduled that addresses some hardware acceleration related crashes.

helpmeplease8
helpmeplease8 Mai mallakar tambaya
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Thank you so much. I had been able to start it in safe mode and tried everything. Your suggestion of turning off the hardware accelerator worked like a charm! I was struggling with this problem for many days. I now have my Firefox back thanks to you!! I appreciate your help very much.