Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Lost all my usernames and passwords after updating to 33.0

  • 4 amsoshi
  • 7 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Vicki56

Vicki56
Vicki56
more options

Just updated from 31.0 to 33.0 and lost every entry in my password manager. I still have all my bookmarks, but all usernames and passwords are gone. I have already tried the so-called "fix" of resetting signon.importedFromSqlite/delete logins.json to no avail.

Can I just roll back to 31.0 at this point? If so, where can I find a download for that? All I can find on Mozilla is a download for 32.0.

Thank you!

Just updated from 31.0 to 33.0 and lost every entry in my password manager. I still have all my bookmarks, but all usernames and passwords are gone. I have already tried the so-called "fix" of resetting signon.importedFromSqlite/delete logins.json to no avail. Can I just roll back to 31.0 at this point? If so, where can I find a download for that? All I can find on Mozilla is a download for 32.0. Thank you!

All Replies (4)

philipp
philipp
  • Moderator
more options

hello Vicki56, in case you have it installed please try to remove the "remember passwords" addon (this is now longer needed, since firefox is now ignoring the autocomplete=off parameter in password fields by default), restart the browser and see if this is making any difference?

Disable or remove Add-ons

Vicki56
Vicki56 Mai mallakar tambaya
more options

Philip, thank you for your reply. I don't have the "remember passwords" add-on that you suggested I remove. Any other ideas?

TY!

philipp
philipp
  • Moderator
more options

in this case could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? maybe this might give us a clue what is going on...

Vicki56
Vicki56 Mai mallakar tambaya
more options

Deleted by author.

An gyara daga Vicki56