Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

No sound on YouTube videos since I upgraded Flashplayer. Anyone got a fix?

  • 3 amsoshi
  • 40 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga bjamesj

more options

There is no audio on YouTube videos, and videos from any other site that uses Flashplayer. Audio is fine on sites that do not use Flashplayer. Have tried resetting Firefox, as well as removing and reinstalling Flashplayer, but with no success.

There is no audio on YouTube videos, and videos from any other site that uses Flashplayer. Audio is fine on sites that do not use Flashplayer. Have tried resetting Firefox, as well as removing and reinstalling Flashplayer, but with no success.

Mafitar da aka zaɓa

Thanks, but I had already checked out audio-related stuff and figured out that the problem had to do with the Adobe Flash Player (aka Shockwave Flash) plugin. I finally solved it by uninstalling Flash Player (using a special tool downloaded by Adobe), deleting a bunch of files created by Flash Player in various locations on my computer, and then reinstalling Flash Player. Instructions on how to do this can be found here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

more options

hi Perparim, please see if the following article can help you: What to do if Firefox won't play any sounds

more options

Zaɓi Mafita

Thanks, but I had already checked out audio-related stuff and figured out that the problem had to do with the Adobe Flash Player (aka Shockwave Flash) plugin. I finally solved it by uninstalling Flash Player (using a special tool downloaded by Adobe), deleting a bunch of files created by Flash Player in various locations on my computer, and then reinstalling Flash Player. Instructions on how to do this can be found here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

more options

I had this same problem and it drove me mad reinstalling everything. I finally downgraded Firefox to version 33.1.1 and that fixed it.