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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird setup does not recognize my Administrator password nor Current User

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I have downloaded Thunderbird and am attempting to set up through the wizard. After extracting a window asks for my Administrator password or to sign in as the current user... I have tried both. Thunderbird tells me "logon failure. Unknown user name or bad password". (Not true - my computer is password protected and I log in daily). When I try as "current user" - absolutely NOTHING HAPPENS. Can you please tell me what the problem may be?

I have downloaded Thunderbird and am attempting to set up through the wizard. After extracting a window asks for my Administrator password or to sign in as the current user... I have tried both. Thunderbird tells me "logon failure. Unknown user name or bad password". (Not true - my computer is password protected and I log in daily). When I try as "current user" - absolutely NOTHING HAPPENS. Can you please tell me what the problem may be?

Mafitar da aka zaɓa

It's asking for the password associated with an email account, surely?

How far into the "wizard" does this happen?

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Zaɓi Mafita

It's asking for the password associated with an email account, surely?

How far into the "wizard" does this happen?