This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Playing video in Firefox stutters throughout, when I watch the same on Chrome, there's no problem and plays smoothly. Lot's of people have this issue. Fix?

  • 1 amsa
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga FredMcD

AndrewStHilaire
AndrewStHilaire
more options

Playing YouTube and other online videos in Firefox is frustrating because the video always stutters and doesn't play smoothly. It stop advancing while the audio continues and then the video jumps to catch up to the audio and you miss the frames in between. Playing the exact same videos through Chrome shows no such issue. There a complaints about this since before 2010 all over the internet when I try to search for a resolution.

I've tried disabling the hardware acceleration and increasing the browser.sessionstore.interval to 60000 and still it happens.

When will this issue be resolved? Can you recommend any fixes to try?

Playing YouTube and other online videos in Firefox is frustrating because the video always stutters and doesn't play smoothly. It stop advancing while the audio continues and then the video jumps to catch up to the audio and you miss the frames in between. Playing the exact same videos through Chrome shows no such issue. There a complaints about this since before 2010 all over the internet when I try to search for a resolution. I've tried disabling the hardware acceleration and increasing the browser.sessionstore.interval to 60000 and still it happens. When will this issue be resolved? Can you recommend any fixes to try?

All Replies (1)

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.13 Adobe PDF Plug-In For Firefox and Netscape 11.0.10

Having more than one version of a program may cause issues.

Security Issue: Update your Flash Player v16.0.0.296
https://www.adobe.com/products/flashplayer/distribution3.html

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: