This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox doesn't download files using Download Helper

lpj97007
lpj97007
more options

When I use the "add-on" Download Helper icon to select a video file (FLV) for download, I'm asked which folder it should go into (as usual). But when I click "Download," the file never appears to start downloading. The number in parentheses next to the icon indicates that one file is in the queue, but in right-clicking and then checking the download queue, no files are listed. And then it sits in that configuration forever. No file ever appears anywhere on my system.

The destination folder is present and accessible.

This was a sudden change as of this morning, with no updates to any of my software or apps. I tried refreshing Firefox (v. 36), and I've tried disabling/deleting/reinstalling Download Helper (version 4.9.24) with absolutely no change in these circumstances. It does me no good to open Firefox in safe mode, since then Download Helper isn't enabled and therefore is untestable.

Any ideas?

When I use the "add-on" Download Helper icon to select a video file (FLV) for download, I'm asked which folder it should go into (as usual). But when I click "Download," the file never appears to start downloading. The number in parentheses next to the icon indicates that one file is in the queue, but in right-clicking and then checking the download queue, no files are listed. And then it sits in that configuration forever. No file ever appears anywhere on my system. The destination folder is present and accessible. This was a sudden change as of this morning, with no updates to any of my software or apps. I tried refreshing Firefox (v. 36), and I've tried disabling/deleting/reinstalling Download Helper (version 4.9.24) with absolutely no change in these circumstances. It does me no good to open Firefox in safe mode, since then Download Helper isn't enabled and therefore is untestable. Any ideas?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Video DownloadHelper 4.9.24 doesn't work properly in Firefox 36. They are working on a new version and have posted a test version you can provide input on. See: