This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

can't edit outlook email in HTML- whole message replaced with "undefined".

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

lilchili
lilchili
more options

In editing the html of messages in Outlook using Firefox browser, I click on options -> edit in HTML and whether or not I do anything to change the email whilst in the HTML editing option, as soon as I click on Rich Text to check the formatting etc the whole body of the email is replaced with the word 'undefined' and there is no access to saved drafts of that message.

This has been happening for several months now and it's mega frustrating. I would appreciate any light being thrown onto this issue, thanks

In editing the html of messages in Outlook using Firefox browser, I click on options -> edit in HTML and whether or not I do anything to change the email whilst in the HTML editing option, as soon as I click on Rich Text to check the formatting etc the whole body of the email is replaced with the word 'undefined' and there is no access to saved drafts of that message. This has been happening for several months now and it's mega frustrating. I would appreciate any light being thrown onto this issue, thanks

All Replies (2)

guigs
guigs
more options

Hi lilchili, I am not entirely sure how this works, however to change the encoding of a webpage in Firefox go yo the View > Character Encoding to see if this is the issue.

Otherwise, please contact outlook's help site to get some insight on their website functionality.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window