This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

startup error calling safebrowsing.google.com

  • 6 amsoshi
  • 4 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga VerizonSucks

more options

Why does Firefox call Google during startup? Why is this an error?

I've included 2 other startup errors FYI, involving the NoSquint & Ghostery addons.

3/13/15 2:34:56 PM [0x0-0x137137].org.mozilla.firefox[2226] 1426271696021 addons.manager WARN Exception calling callback: TypeError: NSQ.browser.gBrowser is undefined (chrome://nosquint/content/prefs.js:856) JS Stack trace: NoSquint.prefs
Why does Firefox call Google during startup? Why is this an error? I've included 2 other startup errors FYI, involving the NoSquint & Ghostery addons. 3/13/15 2:34:56 PM [0x0-0x137137].org.mozilla.firefox[2226] 1426271696021 addons.manager WARN Exception calling callback: TypeError: NSQ.browser.gBrowser is undefined (chrome://nosquint/content/prefs.js:856) JS Stack trace: NoSquint.prefs</this.checkVersionChange/callback/<@prefs.js:856:1 < this.foreachNSQ@lib.js:194:21 < callback@prefs.js:855:13 < safeCall@AddonManager.jsm:173:5 < getAddonByID_safeCall@AddonManager.jsm:2015:13 < getAddonByID_getVisibleAddonForID@XPIProvider.jsm:3809:7 < makeSafe/<@XPIProviderUtils.js:145:17 < completeAddon@XPIProviderUtils.js:134:5 < getAddon@AddonRepository.jsm:580:7 < this.AddonRepository.getCachedAddonByID<@AddonRepository.jsm:592:5 < TaskImpl_run@Task.jsm:314:40 < TaskImpl@Task.jsm:275:3 < createAsyncFunction/asyncFunction@Task.jsm:249:14 < getRepositoryAddon@XPIProviderUtils.js:136:3 < this.XPIDatabase.getAddon/<@XPIProviderUtils.js:1069:9 < Handler.prototype.process@Promise-backend.js:870:23 < this.PromiseWalker.walkerLoop@Promise-backend.js:749:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:691:37 3/13/15 2:35:48 PM [0x0-0x137137].org.mozilla.firefox[2226] hashcompleter: cancelling request to https://safebrowsing.google.com/safebrowsing/gethash?client=navclient-auto-ffox&appver=36.0.1&pver=2.2 3/13/15 2:35:51 PM [0x0-0x137137].org.mozilla.firefox[2226] hashcompleter: notifying failure 3/13/15 2:35:58 PM [0x0-0x137137].org.mozilla.firefox[2226] hashcompleter: cancelling request to https://safebrowsing.google.com/safebrowsing/gethash?client=navclient-auto-ffox&appver=36.0.1&pver=2.2 3/13/15 2:36:02 PM [0x0-0x137137].org.mozilla.firefox[2226] hashcompleter: notifying failure 3/13/15 2:39:44 PM [0x0-0x137137].org.mozilla.firefox[2226] console.error: 3/13/15 2:39:44 PM [0x0-0x137137].org.mozilla.firefox[2226] [CustomizableUI] 3/13/15 2:39:44 PM [0x0-0x137137].org.mozilla.firefox[2226] Widget 'ghostery-button-container' not found, unable to move

All Replies (6)

more options

That didn't paste properly. Try again:

3/13/15 2:34:56 PM [0x0-0x137137].org.mozilla.firefox[2226] 1426271696021 addons.manager WARN Exception calling callback: TypeError: NSQ.browser.gBrowser is undefined (chrome://nosquint/content/prefs.js:856) JS Stack trace: NoSquint.prefs

An gyara daga VerizonSucks

more options

OK, WTF is going on with the allowable size of a post? What I posted -- twice - is well under the limit, last I ran up against it. And I didn't get any warning about too long a post.

3/13/15 2:35:48 PM [0x0-0x137137].org.mozilla.firefox[2226] hashcompleter: cancelling request to https://safebrowsing.google.com/safebrowsing/gethash?client=navclient-auto-ffox&appver=36.0.1&pver=2.2 3/13/15 2:35:51 PM [0x0-0x137137].org.mozilla.firefox[2226] hashcompleter: notifying failure

3/13/15 2:35:58 PM [0x0-0x137137].org.mozilla.firefox[2226] hashcompleter: cancelling request to https://safebrowsing.google.com/safebrowsing/gethash?client=navclient-auto-ffox&appver=36.0.1&pver=2.2 3/13/15 2:36:02 PM [0x0-0x137137].org.mozilla.firefox[2226] hashcompleter: notifying failure ve

more options
more options

Article doesn't point me to an alphabetical list of sites FF might call.

Is this call by FF, or by an AddOn ? Which AddOn? There ought to be a built-in, simple way for me to find out.

WHY is it being called?

And of course, why is it generating an error?

An gyara daga VerizonSucks

more options

safebrowsing is google's anti-phishing and anti-malware list.

more options

Aha. So why is it being cancelled & throwing an error? Malware preventing the call that would flag it?

https://support.mozilla.org/en-US/kb/how-does-phishing-and-malware-protection-work#w_how-does-phishing-and-malware-protection-work-in-firefox

When you download an application file, Firefox will verify the signature. If it is signed, Firefox then compares the signature with a list of known safe publishers. For files that are not identified by the lists as “safe” (allowed) or as “malware” (blocked), Firefox asks Google’s Safe Browsing service if the software is safe by sending it some of the download’s metadata.