This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Downloaded & installed latest version of Firefox. Can't open AOL mail or Facebook, get error msg need latest version of browser

  • 1 amsa
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

jean040947
jean040947
more options

I downloaded & installed the latest version of Firefox. Now I can't open my AOL mail or Facebook without getting an error message saying "Oops, you need the latest version of this browser to open this." I just did that. Have uninstalled the program and reinstalled several times and still get the same error message. Have no problem opening these programs on another computer or even in Internet Explorer. Can anyone tell me how to fix this problem? Thanks

I downloaded & installed the latest version of Firefox. Now I can't open my AOL mail or Facebook without getting an error message saying "Oops, you need the latest version of this browser to open this." I just did that. Have uninstalled the program and reinstalled several times and still get the same error message. Have no problem opening these programs on another computer or even in Internet Explorer. Can anyone tell me how to fix this problem? Thanks

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window