This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

All of my addon options dissapeared from my tools menu. Help menu item is no longer working either.

  • 2 amsoshi
  • 3 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga FredMcD

CherryBelle
CherryBelle
more options

So, randomly, all of the addon options under the tools menu bar just vanished on me. I didn't even close FF down, it was just instantaneous. One sec I clicked on tools to do something, everything was fine. Then 2 minutes later I clicked on tools again and all my addon options were gone.

I tried to restore my profile with FEBE, but I can't find the option to restore because it's not in the tools menu anymore. Argh!

Also, I don't know if it's related, but my 'help' menu item won't work. I click on it and nothing happens. I tried a second ago to list the version of FF that I have...

I'm 99% sure I have the most current version. Sorry I can't be precise. I also tried disabling and then re-enabling all my addons.. and it didn't fix anything.

Does anyone have any advice?

So, randomly, all of the addon options under the tools menu bar just vanished on me. I didn't even close FF down, it was just instantaneous. One sec I clicked on tools to do something, everything was fine. Then 2 minutes later I clicked on tools again and all my addon options were gone. I tried to restore my profile with FEBE, but I can't find the option to restore because it's not in the tools menu anymore. Argh! Also, I don't know if it's related, but my 'help' menu item won't work. I click on it and nothing happens. I tried a second ago to list the version of FF that I have... I'm 99% sure I have the most current version. Sorry I can't be precise. I also tried disabling and then re-enabling all my addons.. and it didn't fix anything. Does anyone have any advice?

Mafitar da aka zaɓa

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.

You can use this button to go to the currently used Firefox profile folder:

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Zaɓi Mafita

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.

You can use this button to go to the currently used Firefox profile folder:

FredMcD
FredMcD
more options

If needed, you can create a new profile, then use Febe to restore.