This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

can send but can't receive email

  • 1 amsa
  • 2 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga christ1

cyoung
cyoung
more options

Have 2 comcast email accounts. 5 days ago both stopped receiving email through Thunderbird on my laptop. They're working on the comcast website. Magically one of the email accounts started receiving yesterday -no problem.

The other is still 'stuck' and NOT receiving email Through Thunderbird on my laptop; I can send email with no problem. Of course this is my primary email account. Comcast checked settings and could find no problems on their end. Gave me a number for their Security Assurance Center but so far can't get them to pick up my call. sigh Seems strange that one works and the other doesn't; essentially same settings for both.

Help appreciated.

Have 2 comcast email accounts. 5 days ago both stopped receiving email through Thunderbird on my laptop. They're working on the comcast website. Magically one of the email accounts started receiving yesterday -no problem. The other is still 'stuck' and NOT receiving email Through Thunderbird on my laptop; I can send email with no problem. Of course this is my primary email account. Comcast checked settings and could find no problems on their end. Gave me a number for their Security Assurance Center but so far can't get them to pick up my call. sigh Seems strange that one works and the other doesn't; essentially same settings for both. Help appreciated.

Mafitar da aka zaɓa

This would suggest the problem is at the Comcast end. You may want to check this article though. https://support.mozilla.org/en-US/kb/cannot-receive-messages

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Zaɓi Mafita

This would suggest the problem is at the Comcast end. You may want to check this article though. https://support.mozilla.org/en-US/kb/cannot-receive-messages