This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why is GMAIL unresponsive on my MAC Pro when using firefox but not when using a PC?

  • 1 amsa
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga guigs

t.hails1869
t.hails1869
more options

When I open GMAIL in the firefox browser on my MacBook Pro, GMAIL then becomes unresponsive. I then open another tap and go to a different website to see if the browser works properly, which it does. I close Firefox then reopen, then log back into GMAIL and the same problem occurs again. Why is this happening and how can I fix it?

Thank you,

Thomas


edited by a moderator to remove an email address and a phone number - personal data which doesn't belong in an open forum such as this

When I open GMAIL in the firefox browser on my MacBook Pro, GMAIL then becomes unresponsive. I then open another tap and go to a different website to see if the browser works properly, which it does. I close Firefox then reopen, then log back into GMAIL and the same problem occurs again. Why is this happening and how can I fix it? Thank you, Thomas ''edited by a moderator to remove an email address and a phone number - personal data which doesn't belong in an open forum such as this''

An gyara daga the-edmeister

All Replies (1)

guigs
guigs
more options

I do not know, it could have to do with the profile, or the installation. First try these troubleshooting steps:

See if it happens in a new profile: Profile Manager - Create, remove or switch Firefox profiles