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Bing Home Page displays Animated Pictures (video loops) only in Chrome, but not in Firefox.

TR66
TR66
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The Bing Home Page often displays an image with an animated picture -- i.e., an image that contains a short video loop. If I view the Bing Home Page in Chrome, I'll see the video loop play the way it's supposed to. But if I go to the same URL in Firefox, I just see a static picture -- with no video loop. Also, the image that's displayed in Firefox will appear to be a slightly different view of the image than what's displayed in Chrome.

I'm using the current version of Firefox (v39.0); and I've had this problem now on 3 different computers running 3 different O/S versions -- Win XP (32-bit), Vista (32-bit), and Win 7 Pro (64-bit). All three computers and O/S'es have the same problem.

Note that I've already checked the Bing Settings page; and I made sure that the "Videos and panoramas" option is set to "Play automatically". So I know that the settings for Bing is correct. I've also tried running Firefox in Safe Mode, as well as doing a Refresh Firefox; but the problem still remains.

Does anyone have an idea why Firefox isn't playing these video loops, while Chrome displays them properly?

The Bing Home Page often displays an image with an animated picture -- i.e., an image that contains a short video loop. If I view the Bing Home Page in Chrome, I'll see the video loop play the way it's supposed to. But if I go to the same URL in Firefox, I just see a static picture -- with no video loop. Also, the image that's displayed in Firefox will appear to be a slightly different view of the image than what's displayed in Chrome. I'm using the current version of Firefox (v39.0); and I've had this problem now on 3 different computers running 3 different O/S versions -- Win XP (32-bit), Vista (32-bit), and Win 7 Pro (64-bit). All three computers and O/S'es have the same problem. Note that I've already checked the Bing Settings page; and I made sure that the "Videos and panoramas" option is set to "Play automatically". So I know that the settings for Bing is correct. I've also tried running Firefox in Safe Mode, as well as doing a Refresh Firefox; but the problem still remains. Does anyone have an idea why Firefox isn't playing these video loops, while Chrome displays them properly?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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When I visit the page in Chrome and Firefox, the background section of the page is different in the HTML itself.

Chrome: 

<div id="bgDiv" style="width: 1187px; height: 668px; top: -34.5px; left: 0px;">
  <div id="hp_vidwrp"></div>
  <video id="vid" muted="" onended="VM.play();" loop="" autobuffer="" preload="auto" oncontextmenu="return false" data-tag="" style="width: 1187px; height: 668px; top: -34.5px; left: 0px; opacity: 1; visibility: visible;" src="//az29176.vo.msecnd.net/videocontent/UK_Gateshead_ShutterstockRF_6899947_1080_HD_EN-US.mp4"></video>
</div>

Firefox: 

<div id="bgDiv" style="width: 1347px; height: 758px; top: -79.5px; left: 0px;"></div>

In other words, it appeared that Bing was giving Chrome users the video, but not Firefox users.

Could it be some gap in capability of Firefox? As a test, I used the ua-site-switch extension to lie to Bing and identify Firefox as Chrome. Boom. Video. (See large screen shot attached)

So this is either is a bug in the script on the Bing server, or intentional discrimination. No idea which.