This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

netflix home page freezes and won't let me click on any of the movies or television shows?

  • 3 amsoshi
  • 8 sa na da wannan matsala
  • 7 views
  • Amsa ta ƙarshe daga brianalynnck

more options

when I open Netflix in Firefox it loads, but then the top of the screen says "not responding" for a few moments and then a box saying "unresponsive script" pops up, every time, until I close the box and attempt to watch a show by clicking on it but nothing moves and the show doesn't play it just stays on the Netflix homepage, I attempted to fix this problem by downloading an add on called " Yes Script" which stopped the box from popping up but I still cannot play movies or click on anything, I've tried updating my flash player and silver light but that didn't work either. Netflix does work in Google Chrome but Firefox is my favorite browser and I really don't want to go to chrome.

when I open Netflix in Firefox it loads, but then the top of the screen says "not responding" for a few moments and then a box saying "unresponsive script" pops up, every time, until I close the box and attempt to watch a show by clicking on it but nothing moves and the show doesn't play it just stays on the Netflix homepage, I attempted to fix this problem by downloading an add on called " Yes Script" which stopped the box from popping up but I still cannot play movies or click on anything, I've tried updating my flash player and silver light but that didn't work either. Netflix does work in Google Chrome but Firefox is my favorite browser and I really don't want to go to chrome.

All Replies (3)

more options

Ok that is not expected. Did Yes Script block the script by chance? If so it might be stopping the player. Try to toggle that setting and restart Firefox.

If that does not work, this can be tried next: Open about:permissions in a new tab. Search for the website url that is giving issues and select it. When you click "Forget the Site" all stored data from the site will be deleted. It means you will not be logged in and will have to log back in to try the video player.

more options