Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga cor-el

jenswiemken
jenswiemken
more options

After it crashes since days again and again In Safe Mode firefox 40 crashes too.

Crash ID: bp-616f1dbc-add8-48f5-88a4-0c32f2150812

After it crashes since days again and again In Safe Mode firefox 40 crashes too. Crash ID: bp-616f1dbc-add8-48f5-88a4-0c32f2150812

Mafitar da aka zaɓa

You can try to disable GStreamer support for the HTML5 media player to see if that helps.

You can set the media.gstreamer.enabled pref to false on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

guigs
guigs
more options

I thought the packaged version of Firefox for linux did not natively have libgstreamer-1.0? I might be wrong there, however it did seem that this work around in a recent linux thread had minimized the crashes:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Zaɓi Mafita

You can try to disable GStreamer support for the HTML5 media player to see if that helps.

You can set the media.gstreamer.enabled pref to false on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.