This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

After Windows 10 upgrade, and after updating both Windows and Firefox, neither dowloads nor "save page as" are working.

  • 1 amsa
  • 3 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga guigs

Stonefeather
Stonefeather
more options

Windows 10 upgrade was from Windows Home Premium 64 Bit, problem existing after that and both before and after Windows 10 Cumulative Update and updating Firefox from vesion 39.3 or some such to 40.0.2. Also having the empty new tabs opening with Firefox launch from other application links; likely no connection but mentioning for completeness here.

Windows 10 upgrade was from Windows Home Premium 64 Bit, problem existing after that and both before and after Windows 10 Cumulative Update and updating Firefox from vesion 39.3 or some such to 40.0.2. Also having the empty new tabs opening with Firefox launch from other application links; likely no connection but mentioning for completeness here.

All Replies (1)

guigs
guigs
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.