This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

You continue to tell me my email name and password are incorrect, why

  • 1 amsa
  • 2 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga finitarry

more options

I am trying to move an email account over from outlook express. The account is Smitty@smittysrvwelding.net. When I enter the information on Thunderbird it tells me the email/password is incorrect. I am putting in exactly what I use to sign in to outlook. What do I need to do.

I am trying to move an email account over from outlook express. The account is Smitty@smittysrvwelding.net. When I enter the information on Thunderbird it tells me the email/password is incorrect. I am putting in exactly what I use to sign in to outlook. What do I need to do.

All Replies (1)

more options

It might be the format of the username that is wrong. If you try putting in just the username rather than the whole email address for the username, does that work?