This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Last week my AOL Spam folder was flagged as a second Junk folder by Thunderbird. How do I return back to having just one Junk folder per account?

  • 3 amsoshi
  • 3 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga jlit

more options

The spam folder on my aol account has always been simply treated as just a plain folder (no fire symbol, though AOL filtered what it thought were spam messages into that folder) and Thunderbird would then move the messages that truly were junk into the actual Junk folder (with the fire symbol). I liked to keep these two folders separate (I never made the spam folder into a Thunderbird recognized Junk folder) because a lot of the time good emails would be filtered into the spam folder by AOL. But now all of my junk is being moved into the spam folder and nothing is being moved into the Junk folder.

Is there a way for me to revert these settings back to the way they were? I have gone through both the global junk mail settings and the account settings to make sure the "Move new junk messages to:" is set to Junk, yet it doesn't seem to be working.

Any help would be greatly appreciated.

The spam folder on my aol account has always been simply treated as just a plain folder (no fire symbol, though AOL filtered what it thought were spam messages into that folder) and Thunderbird would then move the messages that truly were junk into the actual Junk folder (with the fire symbol). I liked to keep these two folders separate (I never made the spam folder into a Thunderbird recognized Junk folder) because a lot of the time good emails would be filtered into the spam folder by AOL. But now all of my junk is being moved into the spam folder and nothing is being moved into the Junk folder. Is there a way for me to revert these settings back to the way they were? I have gone through both the global junk mail settings and the account settings to make sure the "Move new junk messages to:" is set to Junk, yet it doesn't seem to be working. Any help would be greatly appreciated.

All Replies (3)

more options

does anyone have any suggestions...anything at all?

more options

Tools|Add-ons|Get add-ons and type Folder Flags into the search box. It adds a "Flags" tab to each folder's Properties page.

Thinks to Matt for pointing out this useful add-on.

more options

Zenos said

Tools|Add-ons|Get add-ons and type Folder Flags into the search box. It adds a "Flags" tab to each folder's Properties page. Thinks to Matt for pointing out this useful add-on.

So this gave me a temporary fix, but every time Thunderbird restarts it flags the second folder as spam again... Any ideas for a more permanent fix?