Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Video playback stopped working in Firefox until I DISABLED the primetime content decryption module plugin

  • 1 amsa
  • 5 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga colmacc

more options

From one day to the next Video playback (youtube, Vimeo etc) stopped working in Firefox. I checked my plugins/add-ons and discovered the Adobe plugin "primetime content decryption module" which I hadn't previously noticed had been installed. I disabled the plugin and found that video playback was again functional.

I realise the Primetime plugin is intended to facilitate playblack of some content (DRM) which may not otherwise play via Silverlight/Flash plugins but unless I disable it it is actually preventing me from playing normal video content.

As this is a Firefox/Adobe suggested plugin I would prefer it to function as intended rather than disable/remove it.

From one day to the next Video playback (youtube, Vimeo etc) stopped working in Firefox. I checked my plugins/add-ons and discovered the Adobe plugin "primetime content decryption module" which I hadn't previously noticed had been installed. I disabled the plugin and found that video playback was again functional. I realise the Primetime plugin is intended to facilitate playblack of some content (DRM) which may not otherwise play via Silverlight/Flash plugins but unless I disable it it is actually preventing me from playing normal video content. As this is a Firefox/Adobe suggested plugin I would prefer it to function as intended rather than disable/remove it.

Mafitar da aka zaɓa

colmacc said

From one day to the next Video playback (youtube, Vimeo etc) stopped working in Firefox. I checked my plugins/add-ons and discovered the Adobe plugin "primetime content decryption module" which I hadn't previously noticed had been installed. I disabled the plugin and found that video playback was again functional. I realise the Primetime plugin is intended to facilitate playblack of some content (DRM) which may not otherwise play via Silverlight/Flash plugins but unless I disable it it is actually preventing me from playing normal video content. As this is a Firefox/Adobe suggested plugin I would prefer it to function as intended rather than disable/remove it.

A quick update to my above reported problem (I perhaps should have tried this first)

I ENABLED the plugin once more to see if it was still preventing video playback but everything now appears to be ok (i.e, Primetime plugin is activated and all videos are playing normally)

Will report back if the problem arises again

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

more options

Zaɓi Mafita

colmacc said

From one day to the next Video playback (youtube, Vimeo etc) stopped working in Firefox. I checked my plugins/add-ons and discovered the Adobe plugin "primetime content decryption module" which I hadn't previously noticed had been installed. I disabled the plugin and found that video playback was again functional. I realise the Primetime plugin is intended to facilitate playblack of some content (DRM) which may not otherwise play via Silverlight/Flash plugins but unless I disable it it is actually preventing me from playing normal video content. As this is a Firefox/Adobe suggested plugin I would prefer it to function as intended rather than disable/remove it.

A quick update to my above reported problem (I perhaps should have tried this first)

I ENABLED the plugin once more to see if it was still preventing video playback but everything now appears to be ok (i.e, Primetime plugin is activated and all videos are playing normally)

Will report back if the problem arises again