Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

FireFox 40.0.3 doesn't play Video in Sliverlight plug-in (5.1) only Audio heard!

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga nataraajc

nataraajc
nataraajc
more options

FireFox 40.0.3 doesn't play Video in Sliverlight plug-in (5.1) only Audio heard! It displays Black screen but actual audio plays without any issue.

The same video is playing without any issue in IE11 and Chrome.

FireFox 40.0.3 doesn't play Video in Sliverlight plug-in (5.1) only Audio heard! It displays Black screen but actual audio plays without any issue. The same video is playing without any issue in IE11 and Chrome.

All Replies (2)

Ashish Mishra
Ashish Mishra
more options

VIDEOS PLAYING SOUND ONLY AND A BLACK SCREEN IN CHROME...For those using Chrome and not finding all these settings under options, accounts, security, etc., that everyone is suggesting, I was having the same problem. I found a solution. I went to play the video by clicking it, when it opened, I had the black screen and sound. RIGHT CLICK>SETTINGS> UN-CHECK "ENABLE HARDWARE ACCELERATION" I kept trying to click the box to un-check it, but nothing was happening and I couldn't click the other tabs on the menu or close it. I finally found that I could click just to the left of the box, on the edge of it almost, and it UNCHECKED THE BOX. Then it let me close the box and I restarted the video, IT WORKED!

nataraajc
nataraajc Mai mallakar tambaya
more options

Ashish Mishra said

VIDEOS PLAYING SOUND ONLY AND A BLACK SCREEN IN CHROME...For those using Chrome and not finding all these settings under options, accounts, security, etc., that everyone is suggesting, I was having the same problem. I found a solution. I went to play the video by clicking it, when it opened, I had the black screen and sound. RIGHT CLICK>SETTINGS> UN-CHECK "ENABLE HARDWARE ACCELERATION" I kept trying to click the box to un-check it, but nothing was happening and I couldn't click the other tabs on the menu or close it. I finally found that I could click just to the left of the box, on the edge of it almost, and it UNCHECKED THE BOX. Then it let me close the box and I restarted the video, IT WORKED!

Tried it and it doesn't help! Still the same issue happening on FireFox!