This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird is not functioning but cannot be uninstalled to allow re-installation

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga Puddle

more options

I have recently upgraded to Win10 but have now reverted to win8.1 Thunderbird is not functioning (version is 24.5.0) size of programme is 48Mb. I cannot access Programme and it will not uninstall using uninstall function. Any helpful suggestions would be welcome.

I have recently upgraded to Win10 but have now reverted to win8.1 Thunderbird is not functioning (version is 24.5.0) size of programme is 48Mb. I cannot access Programme and it will not uninstall using uninstall function. Any helpful suggestions would be welcome.

Mafitar da aka zaɓa

Make a backup of your Mail-data using Mozbackup or just make a copy of %appdata%\thunderbird\profiles. Reinstall Tbird. The last one is Thunderbird 38.2 But use an old one if you prefer

Karanta wannan amsa a matsayinta 👍 1

All Replies (2)

more options

Zaɓi Mafita

Make a backup of your Mail-data using Mozbackup or just make a copy of %appdata%\thunderbird\profiles. Reinstall Tbird. The last one is Thunderbird 38.2 But use an old one if you prefer

An gyara daga Gnospen

more options

Many thanks, problem solved