This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Videos stall; so trying to uncheck "Enable hardware acceleration" in Flash but can't

  • 1 amsa
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga FredMcD

zebonaut
zebonaut
more options

I control click to open settings in the Adobe Flash Player to uncheck "enable hardware acceleration" but the mouse has no effect on the window. Any way to uncheck this elsewhere in Firefox?

Thanks

I control click to open settings in the Adobe Flash Player to uncheck "enable hardware acceleration" but the mouse has no effect on the window. Any way to uncheck this elsewhere in Firefox? Thanks

An gyara daga zebonaut

All Replies (1)

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed add-ons

Forecast Plus 0.1.3.1.1-signed (jid1-w3xH9kJhd3KJUp@jetpack) Forecastfox (fix version) 2.3.2 (forecastfox@s3_fix_version)
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.