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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When saving an email address to the address book, Thunderbird adds quotation marks to the beginning of the address so that the message is returned unsent.

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  • 1 yana da wannan matsala
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  • Amsa ta ƙarshe daga Gnospen

Danegan
Danegan
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This problem only occurs with a particular client, which is a company. When saving an email address from this company, Outlook adds quotes before and after the name, e.g. "jsmith@abc-def.com" As a result, the email is always returned as undeliverable.

Even when I purge the address from the address book and type in the address correctly, Outlook still adds these quotation marks.

How can I get Outlook to stop doing this? It is a major client and a major irritation to them and me.

This problem only occurs with a particular client, which is a company. When saving an email address from this company, Outlook adds quotes before and after the name, e.g. "jsmith@abc-def.com" As a result, the email is always returned as undeliverable. Even when I purge the address from the address book and type in the address correctly, Outlook still adds these quotation marks. How can I get Outlook to stop doing this? It is a major client and a major irritation to them and me.

All Replies (6)

Zenos
Zenos
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You should ask this in an Outlook support forum. We help out with the Thunderbird email client here.

Danegan
Danegan Mai mallakar tambaya
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I had previously phoned the Outlook help line and they told me it was not their problem but was a problem with Mozilla

Gnospen
Gnospen
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PLease clarify.

YouDanegan said

This problem only occurs with a particular client, which is a company. When saving an email address from this company, Outlook adds quotes before and after the name, e.g. "jsmith@abc-def.com" As a result, the email is always returned as undeliverable. Even when I purge the address from the address book and type in the address correctly, Outlook still adds these quotation marks. How can I get Outlook to stop doing this? It is a major client and a major irritation to them and me.

If Outlook does that, talk to them. If Thunderbird does that talk to us.

Danegan
Danegan Mai mallakar tambaya
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How do I know who's doing it?

gild
gild
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You keep saying 'OUTLOOK', which is a Microsoft product. We are a board that deals with 'THUNDERBIRD', a Mozilla product.

They are two completely separate competing mail clients.

Would you ask FORD to solve a problem with your HONDA?

Gnospen
Gnospen
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Could this be a misunderstanding? You have Tbird installed and uses Tbird (not outlook, the program) to access an account on outlook.com ?

If so: Check if you have this address in two different address-books with different spellings. Esp check Collected Addresses Look for an extra space or comma.

An address should look like 

Tradera <member-to-member.noreply@tradera.com>

just a space between name (Tradera) and < No other spaces allowed.

An gyara daga Gnospen