This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Download File Window flashes and then disappears

  • 5 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Azimyth

more options

When clicking on a file link to download it, the file download window flashes very briefly on screen and then disappears without me being able to click on anything. Left clicking and selecting "save link as" works but some websites seem to disable that option, and other time I don't want to save the file but open it directly in the associated program.

When clicking on a file link to download it, the file download window flashes very briefly on screen and then disappears without me being able to click on anything. Left clicking and selecting "save link as" works but some websites seem to disable that option, and other time I don't want to save the file but open it directly in the associated program.

All Replies (5)

more options

No answers? Must I use IE then?

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

more options

No, the problem does not occur in this instance. I'm running the following extensions: NoScript Flashgot Free Download Manager extension Flash and Video Download Clear Site Cache

Any idea which might be the problem? Clear Site Cache is the most recent extension

more options

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

more options

It appears to be Free Download Manager extension giving the issue. I never had an issue with it before. I will leave it disabled for now.