This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox won't quit from dropdown, won't open preferences

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga FredMcD

more options

Starting about a month ago, FF won't quit from the drop down menu- I have to force quit to get out of it. Also, preferences won't open from the drop down. When I first open FF, I can quit and preferences will open , but then as soon as I start surfing, that functionality ends. Sometimes opening a "new window" from the drop down menu is also affected. Could this be related to Ublock? Thanks!

Starting about a month ago, FF won't quit from the drop down menu- I have to force quit to get out of it. Also, preferences won't open from the drop down. When I first open FF, I can quit and preferences will open , but then as soon as I start surfing, that functionality ends. Sometimes opening a "new window" from the drop down menu is also affected. Could this be related to Ublock? Thanks!

All Replies (2)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Go to the Mozilla Add-ons Web Page {web link} (There’s a lot of good stuff here) and search for an add-on that puts a quit button on your toolbar.