This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

the options cannot be saved, every time i log on i check it & and they change. Also, my 5 yr old list of prohibited cookies got erased after sync- ing.

  • 1 amsa
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga FredMcD

bob1r23
bob1r23
more options

Using Sync for first time, my options, privacy, history, use customs settings, list of exception cookies prohibited got erased. Why isn't there a SAVE button ? After setting up SYNC, my settings change every time i log off ..its like starting over again every time i log on.. How can I get my 5 year old list of hundreds of prohibited cookies back ? by the way, this list of prohibited cookies did not transfer to my other computer like I expected., they are my list of "prohibited bookmarks".

Using Sync for first time, my options, privacy, history, use customs settings, list of exception cookies prohibited got erased. Why isn't there a SAVE button ? After setting up SYNC, my settings change every time i log off ..its like starting over again every time i log on.. How can I get my 5 year old list of hundreds of prohibited cookies back ? by the way, this list of prohibited cookies did not transfer to my other computer like I expected., they are my list of "prohibited bookmarks".

All Replies (1)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.