This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Some people are not receiving my emails

  • 3 amsoshi
  • 5 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Koopinello

FernDog
FernDog
more options

Some people are not receiving emails I send them even when I reply to an email that I got from them.

I just did a test and sent an email from my hosting email service instead of using Thuderbird and it went through. But if I send it through Thunderbird they don't get it. Others get my emails no problem so it just seems to be an issue with some.

Any idea what's going on?

Thanks. Fern

Some people are not receiving emails I send them even when I reply to an email that I got from them. I just did a test and sent an email from my hosting email service instead of using Thuderbird and it went through. But if I send it through Thunderbird they don't get it. Others get my emails no problem so it just seems to be an issue with some. Any idea what's going on? Thanks. Fern

Mafitar da aka zaɓa

Hi Fern.

Do you get any Undelivered mail response from the server? If not, but the e-mail seems to be properly send from Thunderbird, I would suggest to get in touch with your mailbox provider, if they can look in their logs and check one of your undelivered messages. This can clearly identify, if the problem is in Thunderbird (in that case, they probably won't be able to find that message at all in their logs) or not.

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

Michal Stanke
Michal Stanke
more options

Zaɓi Mafita

Hi Fern.

Do you get any Undelivered mail response from the server? If not, but the e-mail seems to be properly send from Thunderbird, I would suggest to get in touch with your mailbox provider, if they can look in their logs and check one of your undelivered messages. This can clearly identify, if the problem is in Thunderbird (in that case, they probably won't be able to find that message at all in their logs) or not.

FernDog
FernDog Mai mallakar tambaya
more options

For some reason it worked today but not 2 previous emails. Not sure why.

Koopinello
Koopinello
more options

If the problem is with Thunderbird How do you fix it?????