This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I am currently trying to transfer my old profile to my new computer profile

raylovexoxo
raylovexoxo
more options

I am currently trying to transfer my old profile to my new computer profile. The problem is that when I try to transfer the files( to a flash drive) it says that some contents can not be transferred either because of being lock or permissions needed. I do not know how to find the permissions or locked things to unlock them or give them permission.

I am currently trying to transfer my old profile to my new computer profile. The problem is that when I try to transfer the files( to a flash drive) it says that some contents can not be transferred either because of being lock or permissions needed. I do not know how to find the permissions or locked things to unlock them or give them permission.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

If this error occurs while Firefox is running, try exiting out of Firefox completely to release any file locks.

I'm not sure what permission issues could affect copying from your internal hard drive to a USB flash drive. Is this just a regular Windows message or could it be from Kaspersky or other security software?