This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I recently had to replace computer, files were transferred but can't find Mozilla bookkmarks only IE

more options

i had to replace my laptop. All of my files were transferred on to new laptop. I had 2 browsers on my old, IE and Mozilla. When I picked up laptop from computer people today, only IE bookmarks are on there. He looked back over my files that were installed from old computer, and we can not find a Mozilla Bookmarks file. Please help.

i had to replace my laptop. All of my files were transferred on to new laptop. I had 2 browsers on my old, IE and Mozilla. When I picked up laptop from computer people today, only IE bookmarks are on there. He looked back over my files that were installed from old computer, and we can not find a Mozilla Bookmarks file. Please help.

All Replies (1)

more options

Your Firefox bookmarks and other data could be found in your old Firefox profile folder.

By default, Windows sets this as a hidden folder, so step 1 is to set Windows to show hidden files and folders. This article has the steps:

http://windows.microsoft.com/en-us/windows/show-hidden-files

Next, use the Windows search bar to look for all instances of bookmarks-2016* -- the automatic backup files Firefox creates every few days. This might be on your C drive or it might be on other media if that's how it was preserved.

These files follow a naming pattern like:

bookmarks-2016-03-10_750_gibberish.jsonlz4

In this example, the backup was made on March 10, 2016 and contains 750 bookmarks and bookmark folders. So you can get a sense of which one(s) look most promising.

Note: Windows doesn't know how to open these files, so don't try that. Instead, you'll use the Restore procedure. See:

Restore bookmarks from backup or move them to another computer

Any luck?