This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I have W10 and FF V45.Agency where I send data only supports FF10-19 with client portal.How do I solve this w/o installing backlevel FF SW? .

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga asilynda

asilynda
asilynda
more options

I have to upload data to a government agency each month. Everything was working fine until January of this year. Now when I try to upload my data via their client portal I get an error. When I call their support they are telling me that they only support Firefox V10 through V19. My Firefox Version is 45. Obviously this government agency is not going to update their software. Is there any way to resolve my problem without installing backlevel software on my system? Thanks for any assistance you can provide and thanks for dedicating your time to help others!

I have to upload data to a government agency each month. Everything was working fine until January of this year. Now when I try to upload my data via their client portal I get an error. When I call their support they are telling me that they only support Firefox V10 through V19. My Firefox Version is 45. Obviously this government agency is not going to update their software. Is there any way to resolve my problem without installing backlevel software on my system? Thanks for any assistance you can provide and thanks for dedicating your time to help others!

Mafitar da aka zaɓa

Can you use a different browser for the site, such as Internet Explorer 11 (assuming you have that on Windows 10)? For a once-a-month application, it's hard to justify adding complications to your Firefox installation.

Karanta wannan amsa a matsayinta 👍 4

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Zaɓi Mafita

Can you use a different browser for the site, such as Internet Explorer 11 (assuming you have that on Windows 10)? For a once-a-month application, it's hard to justify adding complications to your Firefox installation.

asilynda
asilynda Mai mallakar tambaya
more options

Yes, I agree with your analysis. I guess that is my only option. Thanks so much for helping! Have a great day!!