This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

security settings will not save

  • 10 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga gibbons368

more options

In security section, I check the box to save passwords. Everything works fine, until I close firefox. The next time I open firefox, the security box for save password is no longer checked. I can't save the option to save passwords.

In security section, I check the box to save passwords. Everything works fine, until I close firefox. The next time I open firefox, the security box for save password is no longer checked. I can't save the option to save passwords.

Mafitar da aka zaɓa

Yes, I think it's interfering this way as soon as it's installed on a system. I'd remove it if you don't make use of it.

Karanta wannan amsa a matsayinta 👍 0

All Replies (10)

more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

more options

{

 "application": {
   "name": "Firefox",
   "version": "46.0",
   "buildID": "20160421124000",
   "userAgent": "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/46.0/WINNT/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0,
   "remoteAutoStart": false,
   "autoStartStatus": 2
 },
 "modifiedPreferences": {
   "accessibility.loadedInLastSession": true,
   "accessibility.lastLoadDate": 1461781189,
   "browser.cache.disk.hashstats_reported": 1,
   "browser.cache.frecency_experiment": 1,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.download.importedFromSqlite": true,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20160421124000",
   "browser.startup.homepage_override.buildID": "20160421124000",
   "browser.startup.homepage_override.mstone": "46.0",
   "dom.apps.reset-permissions": true,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "46.0",
   "gfx.crash-guard.d3d11layers.appVersion": "46.0",
   "gfx.crash-guard.d3d11layers.feature-d3d11": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true,
   "gfx.direct3d.last_used_feature_level_idx": 0,
   "gfx.crash-guard.d3d11layers.feature-d2d": true,
   "gfx.crash-guard.status.glcontext": 2,
   "gfx.crash-guard.d3d11layers.driverVersion": "10.18.10.4276",
   "gfx.crash-guard.d3d11layers.deviceID": "0x0162",
   "gfx.crash-guard.status.d3d9video": 2,
   "gfx.crash-guard.status.d3d11layers": 2,
   "media.gmp-eme-adobe.abi": "x86-msvc-x64",
   "media.gmp-eme-adobe.lastUpdate": 1461781265,
   "media.webrtc.debug.aec_log_dir": "C:\\Users\\Michael\\AppData\\Local\\Temp",
   "media.webrtc.debug.log_file": "C:\\Users\\Michael\\AppData\\Local\\Temp\\WebRTC.log",
   "media.gmp-gmpopenh264.version": "1.5.3",
   "media.gmp-gmpopenh264.lastUpdate": 1461204480,
   "media.hardware-video-decoding.failed": false,
   "media.gmp-eme-adobe.version": "17",
   "media.gmp-gmpopenh264.abi": "x86-msvc-x64",
   "media.gmp-manager.buildID": "20160421124000",
   "media.gmp-manager.lastCheck": 1461974737,
   "network.cookie.prefsMigrated": true,
   "network.predictor.cleaned-up": true,
   "places.database.lastMaintenance": 1462034748,
   "places.history.expiration.transient_current_max_pages": 104858,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "print.printer_HP_Photosmart_7520_series_(Network).print_edge_right": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_bottom": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_shrink_to_fit": true,
   "print.printer_HP_Photosmart_7520_series_(Network).print_paper_name": "",
   "print.printer_HP_Photosmart_7520_series_(Network).print_resolution": -437918235,
   "print.printer_HP_Photosmart_7520_series_(Network).print_margin_top": "0.5",
   "print.printer_HP_Photosmart_7520_series_(Network).print_evenpages": true,
   "print.printer_HP_Photosmart_7520_series_(Network).print_bgimages": false,
   "print.printer_HP_Photosmart_7520_series_(Network).print_paper_size_unit": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_paper_height": " 11.00",
   "print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_left": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_margin_bottom": "0.5",
   "print.printer_HP_Photosmart_7520_series_(Network).print_to_file": false,
   "print.printer_HP_Photosmart_7520_series_(Network).print_paper_size_type": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_reversed": false,
   "print.printer_HP_Photosmart_7520_series_(Network).print_duplex": -437918235,
   "print.printer_HP_Photosmart_7520_series_(Network).print_orientation": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_oddpages": true,
   "print.printer_HP_Photosmart_7520_series_(Network).print_margin_left": "0.5",
   "print.printer_HP_Photosmart_7520_series_(Network).print_edge_bottom": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_right": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_margin_right": "0.5",
   "print.printer_HP_Photosmart_7520_series_(Network).print_in_color": true,
   "print.printer_HP_Photosmart_7520_series_(Network).print_edge_left": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_bgcolor": false,
   "print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_top": 0,
   "print.printer_HP_Photosmart_7520_series_(Network).print_paper_width": "  8.50",
   "print.printer_HP_Photosmart_7520_series_(Network).print_paper_data": 1,
   "print.printer_HP_Photosmart_7520_series_(Network).print_scaling": "  1.00",
   "print.printer_HP_Photosmart_7520_series_(Network).print_page_delay": 50,
   "print.printer_HP_Photosmart_7520_series_(Network).print_edge_top": 0,
   "privacy.sanitize.migrateFx3Prefs": true,
   "privacy.sanitize.migrateClearSavedPwdsOnExit": true,
   "services.sync.declinedEngines": "",
   "services.sync.engine.passwords": false,
   "storage.vacuum.last.places.sqlite": 1461252604,
   "storage.vacuum.last.index": 1
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 11",
   "windowLayerManagerRemote": true,
   "supportsHardwareH264": "Yes",
   "adapterDescription": "Intel(R) HD Graphics 4000",
   "adapterVendorID": "0x8086",
   "adapterDeviceID": "0x0162",
   "adapterSubsysID": "054b1028",
   "adapterRAM": "Unknown",
   "adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32",
   "driverVersion": "10.18.10.4276",
   "driverDate": "8-17-2015",
   "adapterDescription2": "NVIDIA GeForce GT 640M",
   "adapterVendorID2": "0x10de",
   "adapterDeviceID2": "0x0fd2",
   "adapterSubsysID2": "054b1028",
   "adapterRAM2": "2048",
   "adapterDrivers2": "nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um",
   "driverVersion2": "10.18.13.5362",
   "driverDate2": "7-22-2015",
   "isGPU2Active": false,
   "direct2DEnabled": true,
   "directWriteEnabled": true,
   "directWriteVersion": "10.0.10586.0",
   "webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)",
   "info": {
     "AzureCanvasBackend": "direct2d 1.1",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "direct2d 1.1"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": true,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.12",
     "version": "4.12"
   },
   "NSS": {
     "minVersion": "3.22.3 Basic ECC",
     "version": "3.22.3 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.22.3",
     "version": "3.22.3"
   },
   "NSSSSL": {
     "minVersion": "3.22.3 Basic ECC",
     "version": "3.22.3 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.22.3 Basic ECC",
     "version": "3.22.3 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "extensions": [
   {
     "name": "Firefox Hello",
     "version": "1.2.6",
     "isActive": true,
     "id": "loop@mozilla.org"
   },
   {
     "name": "Multi-process staged rollout",
     "version": "1.0",
     "isActive": true,
     "id": "e10srollout@mozilla.org"
   },
   {
     "name": "Pocket",
     "version": "1.0",
     "isActive": true,
     "id": "firefox@getpocket.com"
   },
   {
     "name": "Trend Micro BEP Firefox Extension",
     "version": "9.1.0.1035",
     "isActive": false,
     "id": "tmbepff@trendmicro.com"
   },
   {
     "name": "Trend Micro Osprey Firefox Extension",
     "version": "2.0.0.1083",
     "isActive": false,
     "id": "{BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}"
   },
   {
     "name": "Trend Micro Toolbar",
     "version": "9.0.0.1256",
     "isActive": false,
     "id": "{22181a4d-af90-4ca3-a569-faed9118d6bc}"
   }
 ],
 "experiments": []

}

more options

thank you, nothing obvious is showing up there unfortunately. could you try a clean reinstall of firefox?:

  • download full firefox setup file from getfirefox.com
  • uninstall firefox on the machine
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox
more options

Thanks for the reply, but a complete re-install is a bit too much. I can live with the issue for now.

more options

this won't affect your settings or customisations but would just make sure that there are no unintended additions to the firefox installation directory...

more options

Thanks again

more options

i've learned from other users that the trend micro password manager might be responsible for that behaviour as well. please uninstall it through your system control panel in case you're not using it.

more options

I do have Trend Micro running on my machine, but I'm not using the password manager feature. Could this still be the issue?

more options

Zaɓi Mafita

Yes, I think it's interfering this way as soon as it's installed on a system. I'd remove it if you don't make use of it.

more options

I deleted the password manager for trend micro and it appears that the problem is solved. Thanks for your help