We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When playing Zynga Poker on Facebook Shockwave Flash crashes repeatedly.

  • 5 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga zeke_reno

zeke_reno
zeke_reno
more options

This only happens when playing Zynga Poker on Facebook. Firefox is the browser.

I downloaded a fix that went into add-ons. It is supposed to allow you to watch video without flash - don't know if it helps in this situation. In any event Shockwave crashes repeatedly when playing. Don't recall the problem in IE. Any suggestions?

I'm not a complete dummy - but I'm no computer whiz, either. 'Simple to do' solutions are probably all I can handle unless the instructions are pretty 'step by step'. Thanks, Zeke

This only happens when playing Zynga Poker on Facebook. Firefox is the browser. I downloaded a fix that went into add-ons. It is supposed to allow you to watch video without flash - don't know if it helps in this situation. In any event Shockwave crashes repeatedly when playing. Don't recall the problem in IE. Any suggestions? I'm not a complete dummy - but I'm no computer whiz, either. 'Simple to do' solutions are probably all I can handle unless the instructions are pretty 'step by step'. Thanks, Zeke

All Replies (5)

Ryan W
Ryan W
more options

Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Hope this helps!

Ryan

FredMcD
FredMcD
more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

zeke_reno
zeke_reno Mai mallakar tambaya
more options

Thanks for the suggestions. Did all those things - still crashed. But only once in about 15 minutes, which was pretty good based on past experience. All my drivers are up to date. I disabled protected mode. I disabled hardware acceleration. Some of the other suggestions were either too advanced for me to feel comfortable trying them, or assumed a level of knowledge I lack. Thank you all the same.

FredMcD
FredMcD
more options

If you are puzzled about something, ask about it.

zeke_reno
zeke_reno Mai mallakar tambaya
more options

Thanks. Past experience has taught me that the inconvenience of messing up my computer (which works beautifully, except for the listed problem) is FAR greater than the inconvenience of opening IE for the sole purpose of playing a game. No doubt one day Mozilla will come up with a simple fix. In the interim, I'm good. Thank you for taking the time to reply. Best Regards,