We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

YouTube videos not loading properly on Mozilla Firefox

  • 7 amsoshi
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga FredMcD

more options

I really need help fast on this issue. Just this afternoon I started having problems with YouTube. Videos won't load unless I refresh the page multiple times. I have debug code: {"ns":"yt","el":"detailpage","cpn":"JOhzVQlzOz-aFgZz","docid":"4yRpysQxRxE","ver":2,"referrer":"https://www.youtube.com/results?search_query=metallica+full+album","cmt":"0","plid":"AAU1wGmUt2BtlBQN","ei":"jKNoV8ryLcLQuALHm4egCg","fmt":"244","fs":"0","rt":"5.033","of":"HlVsldlqEsDT6mwPfau8oA","adformat":null,"content_v":null,"euri":"","subscribed":null,"lact":2,"live":null,"cl":"125309588","mos":0,"osid":null,"state":"48","vm":"CAMQAQ","volume":80,"c":"WEB","cver":"1.20160618","cplayer":"UNIPLAYER","cbr":"Firefox","cbrver":"47.0","cos":"Windows","cosver":"10.0","hl":"en_GB","cr":"CA","len":"2810","fexp":"9407156,9408352,9416126,9416891,9419452,9422596,9428398,9431012,9433096,9433221,9433946,9435526,9435666,9435876,9436809,9436835,9437066,9437285,9437451,9437553,9437742,9437948,9438036,9438600,9438658,9438768,9439011,9439580,9439618,9439653,9439743","afmt":"140","lct":"0.000","lsk":true,"lmf":true,"lbw":"2136455.839","lhd":"0.493","ltd":"0.000","laa":"","lva":"","lar":"itag=140,seg=0,range=4008-65535,time=0.0-3.9","lvr":"itag=244,seg=0,range=10094-76391,time=0.0-3.0","lvh":"r8---sn-tt17rn76","preroll":"1","ismb":7820000,"debug_videoId":"4yRpysQxRxE","ad_ns":"yt","ad_el":"adunit","ad_cpn":"K7fHOB_URAl9fKpl","ad_docid":"XZ9-2IyoqRM","ad_ver":2,"ad_referrer":null,"ad_cmt":"0","ad_plid":null,"ad_ei":null,"ad_fmt":null,"ad_fs":"0","ad_rt":"4.543","ad_of":null,"ad_adformat":"15_2_1","ad_content_v":"4yRpysQxRxE","ad_euri":"","ad_subscribed":null,"ad_lact":4,"ad_live":null,"ad_cl":"125309588","ad_mos":0,"ad_q":null,"ad_osid":null,"ad_state":"40","ad_vm":null,"ad_volume":80,"ad_c":"WEB","ad_cver":"1.20160618","ad_cplayer":"UNIPLAYER","ad_cbr":"Firefox","ad_cbrver":"47.0","ad_cos":"Windows","ad_cosver":"10.0","ad_autoplay":"1","ad_hl":"en_GB","ad_cr":"CA","ad_len":"0","ad_fexp":"9407156,9408352,9416126,9416891,9419452,9422596,9428398,9431012,9433096,9433221,9433946,9435526,9435666,9435876,9436809,9436835,9437066,9437285,9437451,9437553,9437742,9437948,9438036,9438600,9438658,9438768,9439011,9439580,9439618,9439653,9439743","ad_vct":"0.000","ad_vd":"NaN","ad_vpl":"","ad_vbu":"","ad_vpa":true,"ad_vsk":false,"ad_ven":false,"ad_vpr":1,"ad_vrs":0,"ad_vns":0,"ad_vec":null,"ad_vvol":0.8,"ad_debug_videoId":"XZ9-2IyoqRM","cgr":true,"debug_playbackQuality":"large","debug_date":"Mon Jun 20 2016 21:16:35 GMT-0500 (Central Standard Time)"} My Internet connection isn't really that bad. I have tried Opera and it worked.

I really need help fast on this issue. Just this afternoon I started having problems with YouTube. Videos won't load unless I refresh the page multiple times. I have debug code: {"ns":"yt","el":"detailpage","cpn":"JOhzVQlzOz-aFgZz","docid":"4yRpysQxRxE","ver":2,"referrer":"https://www.youtube.com/results?search_query=metallica+full+album","cmt":"0","plid":"AAU1wGmUt2BtlBQN","ei":"jKNoV8ryLcLQuALHm4egCg","fmt":"244","fs":"0","rt":"5.033","of":"HlVsldlqEsDT6mwPfau8oA","adformat":null,"content_v":null,"euri":"","subscribed":null,"lact":2,"live":null,"cl":"125309588","mos":0,"osid":null,"state":"48","vm":"CAMQAQ","volume":80,"c":"WEB","cver":"1.20160618","cplayer":"UNIPLAYER","cbr":"Firefox","cbrver":"47.0","cos":"Windows","cosver":"10.0","hl":"en_GB","cr":"CA","len":"2810","fexp":"9407156,9408352,9416126,9416891,9419452,9422596,9428398,9431012,9433096,9433221,9433946,9435526,9435666,9435876,9436809,9436835,9437066,9437285,9437451,9437553,9437742,9437948,9438036,9438600,9438658,9438768,9439011,9439580,9439618,9439653,9439743","afmt":"140","lct":"0.000","lsk":true,"lmf":true,"lbw":"2136455.839","lhd":"0.493","ltd":"0.000","laa":"","lva":"","lar":"itag=140,seg=0,range=4008-65535,time=0.0-3.9","lvr":"itag=244,seg=0,range=10094-76391,time=0.0-3.0","lvh":"r8---sn-tt17rn76","preroll":"1","ismb":7820000,"debug_videoId":"4yRpysQxRxE","ad_ns":"yt","ad_el":"adunit","ad_cpn":"K7fHOB_URAl9fKpl","ad_docid":"XZ9-2IyoqRM","ad_ver":2,"ad_referrer":null,"ad_cmt":"0","ad_plid":null,"ad_ei":null,"ad_fmt":null,"ad_fs":"0","ad_rt":"4.543","ad_of":null,"ad_adformat":"15_2_1","ad_content_v":"4yRpysQxRxE","ad_euri":"","ad_subscribed":null,"ad_lact":4,"ad_live":null,"ad_cl":"125309588","ad_mos":0,"ad_q":null,"ad_osid":null,"ad_state":"40","ad_vm":null,"ad_volume":80,"ad_c":"WEB","ad_cver":"1.20160618","ad_cplayer":"UNIPLAYER","ad_cbr":"Firefox","ad_cbrver":"47.0","ad_cos":"Windows","ad_cosver":"10.0","ad_autoplay":"1","ad_hl":"en_GB","ad_cr":"CA","ad_len":"0","ad_fexp":"9407156,9408352,9416126,9416891,9419452,9422596,9428398,9431012,9433096,9433221,9433946,9435526,9435666,9435876,9436809,9436835,9437066,9437285,9437451,9437553,9437742,9437948,9438036,9438600,9438658,9438768,9439011,9439580,9439618,9439653,9439743","ad_vct":"0.000","ad_vd":"NaN","ad_vpl":"","ad_vbu":"","ad_vpa":true,"ad_vsk":false,"ad_ven":false,"ad_vpr":1,"ad_vrs":0,"ad_vns":0,"ad_vec":null,"ad_vvol":0.8,"ad_debug_videoId":"XZ9-2IyoqRM","cgr":true,"debug_playbackQuality":"large","debug_date":"Mon Jun 20 2016 21:16:35 GMT-0500 (Central Standard Time)"} My Internet connection isn't really that bad. I have tried Opera and it worked.

All Replies (7)

more options

What security software do you have?

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

more options
more options

cor-el said

What security software do you have? It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

I have Avira. I don't think disabling helps.

more options

hope u have an updated firefox version......let's try to be on safe side by having latest technology

There's this option to REFRESH your firefox such that it becomes like a fresh installed version , just in case it might interest you ---> http://wasa.me/2rYs

An gyara daga SHEY LOUIS CHIA

more options

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

more options

FredMcD said

Refresh Firefox {web link} is a LAST RESORT ! ! Refresh Firefox - reset add-ons and settings If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

I don't think refreshing Firefox really helps. Mozilla has to test their browsers before release.

more options

Mozilla has beta versions of the programs available for those who want to be beta testers. But even so, many problems like yours end up here.