Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

why won't emails stay in my inbox?

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga Zenos

dkgs
dkgs
more options

I see the emails come in - DON"T MOVE THEM and they simply disappear from the inbox and can not be located on the desktop version of Thunderbird. I often have to use another device to forward the email back into the inbox a second time. Yep the email is still in the IN box on other devices. It is only on Thunderbird that they disappear. Rebooting doesn't help. I'm ready to find another email program - this is unacceptable.

I see the emails come in - DON"T MOVE THEM and they simply disappear from the inbox and can not be located on the desktop version of Thunderbird. I often have to use another device to forward the email back into the inbox a second time. Yep the email is still in the IN box on other devices. It is only on Thunderbird that they disappear. Rebooting doesn't help. I'm ready to find another email program - this is unacceptable.

All Replies (3)

user01229325
user01229325
more options

How do you have the account setup on all your devices? POP or IMAP or a mixture of the two?

dkgs
dkgs Mai mallakar tambaya
more options

Imap on all devices

Zenos
Zenos
more options

Does it work, the second time, after you have forwarded them to yourself?

Are you sure Thunderbird isn't set to show only unread emails? Or maybe only show messages with attachments?

It would seem that they are not being moved or deleted since they can still be found via other devices. This suggests to me they are being hidden.

An gyara daga Zenos