This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Don't know why but when entering my log in and password to certain sites (including my bank!) I'm directed to download Internet Explorer and use Bing!!

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 13 views
  • Amsa ta ƙarshe daga cor-el

feliciamw
feliciamw
more options

Twice within the last week, when I have entered my login and password to two different websites (one was my Wells Fargo Bank log in where I entered my log in and password and the other was the Fairmont Hotel Club where I also entered my log in and password, I was immediately directed to a website where I was encouraged to download Internet Explorer and use Bing to search. Very distressing since I had just entered my password and log in to my bank account information. When I hit the back arrow to find the site again, it does not pop up. What should I do and what is going on?

Twice within the last week, when I have entered my login and password to two different websites (one was my Wells Fargo Bank log in where I entered my log in and password and the other was the Fairmont Hotel Club where I also entered my log in and password, I was immediately directed to a website where I was encouraged to download Internet Explorer and use Bing to search. Very distressing since I had just entered my password and log in to my bank account information. When I hit the back arrow to find the site again, it does not pop up. What should I do and what is going on?

All Replies (2)

feliciamw
feliciamw Mai mallakar tambaya
more options

This is not a reply but is the website that I am directed to: https://ieonline.microsoft.com/#ieslice

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

See also: