This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes and cant solve the problem

  • 1 amsa
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga philipp

MOHAMMED_IBRAHIM
MOHAMMED_IBRAHIM
more options

I have already asked before about this problem and was given reply by philipp to post the first five crash IDs. Here they are Crash ID: bp-0f564d73-a312-4326-9e99-bc0f32161221 Crash ID: bp-5c943ff6-8443-4ade-a2a1-320572161221 Crash ID: bp-9a11b026-24e2-49ce-923b-8096a2161221 Crash ID: bp-c4bc8d64-dd00-479e-ad61-a27cb2161221 Crash ID: bp-13b41b5a-97dd-40b8-b90e-f728e2161220 

please solve my problem.

Thanks

I have already asked before about this problem and was given reply by philipp to post the first five crash IDs. Here they are Crash ID: bp-0f564d73-a312-4326-9e99-bc0f32161221 Crash ID: bp-5c943ff6-8443-4ade-a2a1-320572161221 Crash ID: bp-9a11b026-24e2-49ce-923b-8096a2161221 Crash ID: bp-c4bc8d64-dd00-479e-ad61-a27cb2161221 Crash ID: bp-13b41b5a-97dd-40b8-b90e-f728e2161220 please solve my problem. Thanks

Mafitar da aka zaɓa

thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Zaɓi Mafita

thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/