Thunderbird randomly fails to recognise passwords of accounts
Currently running ver 45.6.0 and everything has been working okay, I have made no changes to e mail addresses/passwords recently. However when I run "get messages" Thunderbird hangs on first account, tells me password is incorrect. I cancel and it then scans the remaining two accounts no problem, Next time I do the request, the first account is okay but it hangs on the second account. Next time the third account, then back to the start.
I've deleted saved passwords etc and reinstalled them but didn't have any edffect - Any ideas?
Mafitar da aka zaɓa
Hi Powered the machine up again to try the new profile and hey everything works again as it should, so going to quit while I'm ahead! Thanks for the help - I'll hold the new profile in the back pocket if it fails again so for now we'll class it as solved ! Thanks again
Karanta wannan amsa a matsayinta 👍 0All Replies (6)
First: Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".
If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
If this is not the issue, then please post your Troubleshooting Information from Thunderbird: Thunderbird menu: Help: Troubleshooting Information Click the "Copy text to clipboard" button. Paste (Ctrl-V), the text into your response here.
Hi Thanks for the suggestion - tried restarting with dsabled add-ons but no change I've attached the trouble shooting log
Application Basics
Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mail.btinternet.com:995, SSL, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) mail.btinternet.com:995, SSL, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) mail.btinternet.com:995, SSL, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) mail.styleprint.biz:110, plain, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) mail.bikerbuyz.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) mail.barhammotorcycleclub.co.uk:110, plain, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-70b8d507-3e4b-4f7a-8663-a33d92160405 (05/04/2016) http://crash-stats.mozilla.com/report/index/bp-acad6138-bce5-4bde-a60d-029192160328 (28/03/2016)
Extensions
Lightning, 4.7.6, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.6.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.6.0
gfx.crash-guard.glcontext.deviceID: 0x0a16
gfx.crash-guard.glcontext.driverVersion: 10.18.15.4256
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: cff03d52-5bd8-4e49-8a8d-269042a2a2e
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1483014455
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.OCSP.enabled: 0
Graphics
Adapter Description: Intel(R) HD Graphics Family
Vendor ID: 0x8086
Device ID: 0x0a16
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 10.18.15.4256
Driver Date: 7-17-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.633)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
The next thing to test:
Restart the operating system in Safe Mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP
In Windows Safe Mode with Networking, see if Thunderbird still does this.
Unfortunately still experiencing the same problem
Next thing I suggest is to Create a new profile in Thunderbird for testing and see if the same behavior happens in the new profile.
Zaɓi Mafita
Hi Powered the machine up again to try the new profile and hey everything works again as it should, so going to quit while I'm ahead! Thanks for the help - I'll hold the new profile in the back pocket if it fails again so for now we'll class it as solved ! Thanks again