This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Saved password vanished from a web page, not getting any prompt to save it again

  • 4 amsoshi
  • 3 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Netherspark

more options

I keep all my logins and passwords saved in Firefox, and I've never had a problem with it before. What's happened now is this one web page (actually it's my router's management page) has lost the saved password, and after typing it manually again Firefox doesn't prompt me to save it.

I've cleared all cookies, checked exceptions, removed all saved logins, restarted numerous times and it just isn't giving me the option here, even though it works perfectly fine on every other website.

Even that addon to create new saved logins doesn't work.

I keep all my logins and passwords saved in Firefox, and I've never had a problem with it before. What's happened now is this one web page (actually it's my router's management page) has lost the saved password, and after typing it manually again Firefox doesn't prompt me to save it. I've cleared all cookies, checked exceptions, removed all saved logins, restarted numerous times and it just isn't giving me the option here, even though it works perfectly fine on every other website. Even that addon to create new saved logins doesn't work.

All Replies (4)

more options

Try the Saved Password Editor extension:

Did you look for empty names or other suspicious entries in the Password Manager?

Do all other passwords still show in the Password Manager and do they still work?

Did you try to remove the logins.json and key3.db to reset all passwords stored in the Password Manager in case there is a problem?


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

Can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

more options

That extension doesn't work. It doesn't give the option to create a new login from that page, as the instructions say, and creating it manually doesn't work either. Maybe it doesn't recognize the router's login page...

Deleting those files did nothing either, as did "forgetting" the site.

I've already deleted everything from the password manager.

I can go and log in to any normal website again and it correctly asks me to save the login details. The router page only did it once, and Firefox refuses to prompt it again....

An gyara daga Netherspark

more options

Did you try to right-click the login form (user name field)?

more options

Yeah, the only option it gave was Fill Password. There was nothing about creating new ones.