This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Windows Defender quarantines Firefox 53.0.2 Installer for containing Trojan:Win32/Clavior.G!cl

more options

I did fresh reinstall of Windows 10 Education and tried downloading Firefox 53.0.2 Installer, but as soon as I finish downloading the Windows Defender immediately deletes the file stating that it contains a Trojan. Attached shows the detail.

Is the installer really infected or the Windows Defender being a dork?

I did fresh reinstall of Windows 10 Education and tried downloading Firefox 53.0.2 Installer, but as soon as I finish downloading the Windows Defender immediately deletes the file stating that it contains a Trojan. Attached shows the detail. Is the installer really infected or the Windows Defender being a dork?
Hoton allon fuska da aka liƙa

Mafitar da aka zaɓa

It looks like the Windows Defender was being stupid.

I disabled the real-time protection of the WD, downloaded the installer again, and run the file through Kaspersky's Virus Removal Tool; no threat. I also ran the file through VirusTotal and got no threat at all. One strange thing is that the 'Microsoft' on VirusTotal yielded 'threat not detected'.

I'm going to report this as 'false alarm', if I can find the way to do so.

Thank you for your time.

Karanta wannan amsa a matsayinta 👍 0

All Replies (4)

more options

I'm trying to understand why browser_broker.exe is on the end of that webfile: list.

How did you download that file: was it the stub installer that asks whether you want 32-bit or 64-bit Firefox, or did you select from the page that lists everything (https://www.mozilla.org/firefox/all/)?

more options

In case this is caused by an infector running in the background on your system, you could try some supplemental scanning: Troubleshoot Firefox issues caused by malware.

more options

The latter; I went to that "list all" page and selected English (US) Windows x64.

more options

Zaɓi Mafita

It looks like the Windows Defender was being stupid.

I disabled the real-time protection of the WD, downloaded the installer again, and run the file through Kaspersky's Virus Removal Tool; no threat. I also ran the file through VirusTotal and got no threat at all. One strange thing is that the 'Microsoft' on VirusTotal yielded 'threat not detected'.

I'm going to report this as 'false alarm', if I can find the way to do so.

Thank you for your time.