This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Bookmarks corrupted?

  • 12 amsoshi
  • 1 yana da wannan matsala
  • 14 views
  • Amsa ta ƙarshe daga BradyBunchFan

more options

For the past couple months or so, the bookmarks on my Firefox browser have been nothing but trouble. Whenever I click on Show your bookmarks, the browser freezes up and I get a Not Responding message after that. Could it be that the bookmarks are corrupted and something needs to be done about them or could the browser itself have corruption?

For the past couple months or so, the bookmarks on my Firefox browser have been nothing but trouble. Whenever I click on Show your bookmarks, the browser freezes up and I get a Not Responding message after that. Could it be that the bookmarks are corrupted and something needs to be done about them or could the browser itself have corruption?

All Replies (12)

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 25.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 25.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Let's see if this works;

Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.

more options

FredMcD said

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 18.0 r0 Shockwave Flash 25.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac Then reinstall the latest version. Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox). Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x. Flash Player Version: 25.0.0.171 https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Separate issue? What does that mean?

more options

FredMcD said

Let's see if this works; Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox. Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.

What will that do just in case I happen to try it?

more options

BradyBunchFan said

FredMcD said
Places Maintenance
Allows to run Maintenance tasks on the database that drives
Places, the bookmarks and history module behind Firefox.

What will that do just in case I happen to try it?

This can make repairs to the data files.

more options

BradyBunchFan said

Separate issue? What does that mean?

separate [verb sep-uh-reyt; adjective, noun sep-er-it]

3. to set apart; disconnect; dissociate: to separate church and state.


issue [ish-oo or, esp. British, is-yoo] 3. something that is sent out or put forth in any form.

more options

FredMcD said

BradyBunchFan said
FredMcD said
Places Maintenance
Allows to run Maintenance tasks on the database that drives
Places, the bookmarks and history module behind Firefox.

What will that do just in case I happen to try it?

This can make repairs to the data files.

Thank you again.

more options

FredMcD said

BradyBunchFan said
Separate issue? What does that mean?

separate [verb sep-uh-reyt; adjective, noun sep-er-it]

3. to set apart; disconnect; dissociate: to separate church and state.


issue [ish-oo or, esp. British, is-yoo] 3. something that is sent out or put forth in any form.

I meant for Firefox, sorry.

more options

Can't even add bookmarks at all at the moment.

more options

And now Firefox is back to freezing again.

more options

Are you using Sync to sync the bookmarks?

If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.

Note that Firefox has a button on the "Help -> Troubleshooting Information" page to verfiy the integrity of the places.sqlite database.

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

cor-el said

Are you using Sync to sync the bookmarks? If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder. Note that Firefox has a button on the "Help -> Troubleshooting Information" page to verfiy the integrity of the places.sqlite database. If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

I'm going to use another browser instead of Firefox because it's just giving me way too much trouble.