This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

why can't i open facebook?

  • 1 amsa
  • 3 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Scribe

more options

when I try to get on facebook all i get is white screen. It will not open. How can I fix this?

when I try to get on facebook all i get is white screen. It will not open. How can I fix this?

Mafitar da aka zaɓa

Hi, assuming this is only happening on FB; try deleting ALL references to FB. To do that, open the 3-bar menu, choose History (looks like a clock), then click the Show All History link at the bottom of the list to open the Library window. Type Facebook in the Search History field in the top-right corner, then press Enter. Now in the search results, right-click on FB, and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a minute to complete the deletion then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

more options

Zaɓi Mafita

Hi, assuming this is only happening on FB; try deleting ALL references to FB. To do that, open the 3-bar menu, choose History (looks like a clock), then click the Show All History link at the bottom of the list to open the Library window. Type Facebook in the Search History field in the top-right corner, then press Enter. Now in the search results, right-click on FB, and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a minute to complete the deletion then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!