This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

pdf.js viewer hangs on large file

  • 1 amsa
  • 5 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga the-edmeister

more options

The file in question is: https://ia802606.us.archive.org/7/items/fiftyyearsinwall00clewuoft/fiftyyearsinwall00clewuoft.pdf which is 78 MB. It downloaded OK, but clicking on the "Download" button does nothing for about five minutes, and the dialog box "Opening <filename>" with the Save As option is still on my screen but grayed-out ten minutes later. In fact, it's overlaying this tab because it's always on top. Programming errors here: Click on "Download" produces no response, not even a spinner. It should say "Rendering file", or whatever it is doing, and show a progress bar. The time spent is unacceptable. We have gigahertz processors, remember? "Save As" doesn't save the file, at least not so far. What is the problem? What is it doing? Why no message? A dialog box from one tab should not show on top of another tab. Clicking twice on "Download" (because there's no indication the first click registered) should not open two dialog boxes, especially not one exactly on top of the other.

The file in question is: https://ia802606.us.archive.org/7/items/fiftyyearsinwall00clewuoft/fiftyyearsinwall00clewuoft.pdf which is 78 MB. It downloaded OK, but clicking on the "Download" button does nothing for about five minutes, and the dialog box "Opening <filename>" with the Save As option is still on my screen but grayed-out ten minutes later. In fact, it's overlaying this tab because it's always on top. Programming errors here: Click on "Download" produces no response, not even a spinner. It should say "Rendering file", or whatever it is doing, and show a progress bar. The time spent is unacceptable. We have gigahertz processors, remember? "Save As" doesn't save the file, at least not so far. What is the problem? What is it doing? Why no message? A dialog box from one tab should not show on top of another tab. Clicking twice on "Download" (because there's no indication the first click registered) should not open two dialog boxes, especially not one exactly on top of the other.

Mafitar da aka zaɓa

Use an external PDF reader for files that large, the PDF.JS Viewer just can't handle large files efficiently.

There will be a new PDF Viewer in a future version of Firefox, from what I have read. Like maybe with Firefox 60.0 or thereabouts.

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

more options

Zaɓi Mafita

Use an external PDF reader for files that large, the PDF.JS Viewer just can't handle large files efficiently.

There will be a new PDF Viewer in a future version of Firefox, from what I have read. Like maybe with Firefox 60.0 or thereabouts.