This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

how can I play videos on msn.com

  • 4 amsoshi
  • 2 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga FredMcD

Harster
Harster
more options

In Firefox 55.0.2 (64bit), and Win 10 Pro 64bit, on msn.com, videos don't play at all. I've tried everything I can think of, searching through the settings, installing add-ons, running a check-disk and system file checker and nothing works. They used to play until the most recent update. I will not refresh Firefox since I have years worth of bookmarks in many different categories and I use many of them for my business.

SO - now Ice Dragon is my default browser. If you can help, thanks!

In Firefox 55.0.2 (64bit), and Win 10 Pro 64bit, on msn.com, videos don't play at all. I've tried everything I can think of, searching through the settings, installing add-ons, running a check-disk and system file checker and nothing works. They used to play until the most recent update. I will not refresh Firefox since I have years worth of bookmarks in many different categories and I use many of them for my business. SO - now Ice Dragon is my default browser. If you can help, thanks!

Mafitar da aka zaɓa

I hated doing it, 'cause it's a PITA (not as bad as it used to be), but I finally refreshed Firefox. Problem solved.

I apologize for taking up your time and thank you for responding.

Karanta wannan amsa a matsayinta 👍 0

All Replies (4)

FredMcD
FredMcD
more options

Are you using any blocking programs/add-ons?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Harster
Harster Mai mallakar tambaya
more options

I tried starting in safe mode, I disabled Adblocker Ultimate, and I even paused protection in Kaspersky for 1 minute, then started Firefox and still no video.

MSN started putting little pop-up type previews of different articles on the right when I was reading other articles and they were irritating, so I used "block element" in AdBlocker to stop those, but they are still blocked even with AdBlocker disabled and I can't figure out how to unblock those pop-up previews.

I also did some trick typing "about" something into the address bar to stop the audio pop-up from irritating me on download.com and I can't figure out how to undo that, but I don't think either one of those should affect videos on MSN.

I'm at a loss.

Harster
Harster Mai mallakar tambaya
more options

Zaɓi Mafita

I hated doing it, 'cause it's a PITA (not as bad as it used to be), but I finally refreshed Firefox. Problem solved.

I apologize for taking up your time and thank you for responding.

FredMcD
FredMcD
more options

Not a problem. While the root cause of the problem is not known, still, you have your browser back.

Well done, safe surfing.