This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When I restart my PC my website usernames and passwords are not saved, the box I untick, keeps getting ticked. I believe this is a Trendmicro problem

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga ChopperDo

more options

Last week each time I would turn my PC back on all my website log in ID's and passwords would be saved. I have just renewed my Trend Micro anti-virus and done an update and now each time I restart my computer the Security Tab that has "Remember logins for sites is unticked ", thus no user names or passwords are coming up when I try and access a web form.

Last week each time I would turn my PC back on all my website log in ID's and passwords would be saved. I have just renewed my Trend Micro anti-virus and done an update and now each time I restart my computer the Security Tab that has "Remember logins for sites is unticked ", thus no user names or passwords are coming up when I try and access a web form.

Mafitar da aka zaɓa

If you have the "Trend Micro Password Manager" installed then try to uninstall this application via the Windows Control Panel.

Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

Zaɓi Mafita

If you have the "Trend Micro Password Manager" installed then try to uninstall this application via the Windows Control Panel.

more options

Thank Cor-el this solves the problem. Really appreciate your assistance :-)