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why does the browser contantly reload

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  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga FredMcD

nedrasue
nedrasue
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I was viewing the Drudge Report when all of a sudden the browser went crazy and just kept reloading. I could not stop it even when I shut the computer off it did it again as the Drudge Report is my home page. It has done this on other occasions also but I was able to stop it by restarting. This time it just continues...do you know what happened? Malwarebytes www.malwarebytes.com

-Log Details- Scan Date: 9/9/17 Scan Time: 11:31 AM Log File: fc8d6500-9573-11e7-a2b6-0023ae574d99.json Administrator: Yes

-Software Information- Version: 3.2.2.2018 Components Version: 1.0.188 Update Package Version: 1.0.2762 License: Premium

-System Information- OS: Windows Vista Service Pack 2 CPU: x86 File System: NTFS User: sue-PC\sue

-Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 284911 Threats Detected: 3 Threats Quarantined: 3 Time Elapsed: 9 min, 26 sec

-Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect

-Scan Details- Process: 0 (No malicious items detected)

Module: 0 (No malicious items detected)

Registry Key: 0 (No malicious items detected)

Registry Value: 0 (No malicious items detected)

Registry Data: 0 (No malicious items detected)

Data Stream: 0 (No malicious items detected)

Folder: 2 PUP.Optional.AmazonTB, C:\Users\sue\AppData\Roaming\Mozilla\Firefox\Profiles\n0wc1jqu.default-1500157126275\jetpack\abb@amazon.com\simple-storage, Quarantined, [9928], [175409],1.0.2762 PUP.Optional.AmazonTB, C:\USERS\SUE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\N0WC1JQU.DEFAULT-1500157126275\JETPACK\ABB@AMAZON.COM, Quarantined, [9928], [175409],1.0.2762

File: 1 PUP.Optional.AmazonTB, C:\Users\sue\AppData\Roaming\Mozilla\Firefox\Profiles\n0wc1jqu.default-1500157126275\jetpack\abb@amazon.com\simple-storage\store.json, Quarantined, [9928], [175409],1.0.2762

Physical Sector: 0 (No malicious items detected)


(end)

I was viewing the Drudge Report when all of a sudden the browser went crazy and just kept reloading. I could not stop it even when I shut the computer off it did it again as the Drudge Report is my home page. It has done this on other occasions also but I was able to stop it by restarting. This time it just continues...do you know what happened? Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 9/9/17 Scan Time: 11:31 AM Log File: fc8d6500-9573-11e7-a2b6-0023ae574d99.json Administrator: Yes -Software Information- Version: 3.2.2.2018 Components Version: 1.0.188 Update Package Version: 1.0.2762 License: Premium -System Information- OS: Windows Vista Service Pack 2 CPU: x86 File System: NTFS User: sue-PC\sue -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 284911 Threats Detected: 3 Threats Quarantined: 3 Time Elapsed: 9 min, 26 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 2 PUP.Optional.AmazonTB, C:\Users\sue\AppData\Roaming\Mozilla\Firefox\Profiles\n0wc1jqu.default-1500157126275\jetpack\abb@amazon.com\simple-storage, Quarantined, [9928], [175409],1.0.2762 PUP.Optional.AmazonTB, C:\USERS\SUE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\N0WC1JQU.DEFAULT-1500157126275\JETPACK\ABB@AMAZON.COM, Quarantined, [9928], [175409],1.0.2762 File: 1 PUP.Optional.AmazonTB, C:\Users\sue\AppData\Roaming\Mozilla\Firefox\Profiles\n0wc1jqu.default-1500157126275\jetpack\abb@amazon.com\simple-storage\store.json, Quarantined, [9928], [175409],1.0.2762 Physical Sector: 0 (No malicious items detected) (end)

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?