This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

How do I uninstall this new Firefox ?

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga FredMcD

dnahancock
dnahancock
more options

I installed the new firefox. I was so sick of the old one crashing, I had installed Chrome. Then I seen the update for a new Firefox, thought I would try it. Crap, its worst than the old one. Keep hanging, won't load pages. Won't load FB. I've been online for just over an hr and had to restart my PC 3 times already. Waste of time. How can I get the old one back?

I installed the new firefox. I was so sick of the old one crashing, I had installed Chrome. Then I seen the update for a new Firefox, thought I would try it. Crap, its worst than the old one. Keep hanging, won't load pages. Won't load FB. I've been online for just over an hr and had to restart my PC 3 times already. Waste of time. How can I get the old one back?

All Replies (2)

new_aged2perfection
new_aged2perfection
more options

I used System Restore on my computer to get rid of the update.That will put your Firefox back to what you had.

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements