This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why does Firefox crash always at start-up?

  • 5 amsoshi
  • 1 yana da wannan matsala
  • 11 views
  • Amsa ta ƙarshe daga DanSiri

DanSiri
DanSiri
more options

Since 19 Oct Firefox crashes always at start-up, and also in secured mode. I see a window and then it collapses and Mozilla "Absturzmelder" ("crash reporter"?) comes up. My PC does update itself and is on latest versions.

Crash-Id:

bp-029a00be-ee4d-4f9e-9fb8-04e071171022 (today, 23:18) bp-929310ae-5638-4be9-a076-88d391171022 (today, 23:02) ..and 10 more until... bp-537e7081-fe2e-4446-8da4-12c471171019 (19 Oct, 20:41)

Latest installs:

Dropbox Dropbox, Inc. 19.10.2017 37.4.29 Avira Antivirus Avira Operations GmbH & Co. KG 19.10.2017 136 MB 15.0.32.12 Mozilla Maintenance Service Mozilla 19.10.2017 305 KB 56.0.1 Mozilla Firefox 56.0.1 (x64 de) Mozilla 19.10.2017 139 MB 56.0.1 Java 8 Update 151 (64-bit) Oracle Corporation 18.10.2017 114 MB 8.0.1510.12 Avira Avira Operations GmbH & Co. KG 18.10.2017 14.7 MB 1.2.98.29730 Adobe Flash Player 27 NPAPI Adobe Systems Inc. 17.10.2017 19.8 MB 27.0.0.170 Adobe Flash Player 27 ActiveX Adobe Systems Inc. 17.10.2017 19.3 MB 27.0.0.170 McAfee Security Scan Plus McAfee, Inc. 17.10.2017 10.2 MB 3.11.599.11 Malwarebytes Version 3.2.2.2029 Malwarebytes 01.10.2017 168 MB 3.2.2.2029

Since 19 Oct Firefox crashes always at start-up, and also in secured mode. I see a window and then it collapses and Mozilla "Absturzmelder" ("crash reporter"?) comes up. My PC does update itself and is on latest versions. Crash-Id: bp-029a00be-ee4d-4f9e-9fb8-04e071171022 (today, 23:18) bp-929310ae-5638-4be9-a076-88d391171022 (today, 23:02) ..and 10 more until... bp-537e7081-fe2e-4446-8da4-12c471171019 (19 Oct, 20:41) Latest installs: Dropbox Dropbox, Inc. 19.10.2017 37.4.29 Avira Antivirus Avira Operations GmbH & Co. KG 19.10.2017 136 MB 15.0.32.12 Mozilla Maintenance Service Mozilla 19.10.2017 305 KB 56.0.1 Mozilla Firefox 56.0.1 (x64 de) Mozilla 19.10.2017 139 MB 56.0.1 Java 8 Update 151 (64-bit) Oracle Corporation 18.10.2017 114 MB 8.0.1510.12 Avira Avira Operations GmbH & Co. KG 18.10.2017 14.7 MB 1.2.98.29730 Adobe Flash Player 27 NPAPI Adobe Systems Inc. 17.10.2017 19.8 MB 27.0.0.170 Adobe Flash Player 27 ActiveX Adobe Systems Inc. 17.10.2017 19.3 MB 27.0.0.170 McAfee Security Scan Plus McAfee, Inc. 17.10.2017 10.2 MB 3.11.599.11 Malwarebytes Version 3.2.2.2029 Malwarebytes 01.10.2017 168 MB 3.2.2.2029

Mafitar da aka zaɓa

I tried another version of Firefox: I installed "Mozilla Firefox 56.0.1 (x86 de)" and now it runs. I changed from 64 bit to 32 bit version.

Karanta wannan amsa a matsayinta 👍 0

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to current beta release to see if that will fixed this issue for you.

  • Bug 1397223 - Crash in ExpirationTrackerImpl<T>::RemoveObjectLocked

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

DanSiri
DanSiri Mai mallakar tambaya
more options

I tried it, but the result is the same and the window of the crash reporter just comes up more quickly.

DanSiri
DanSiri Mai mallakar tambaya
more options

Zaɓi Mafita

I tried another version of Firefox: I installed "Mozilla Firefox 56.0.1 (x86 de)" and now it runs. I changed from 64 bit to 32 bit version.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Dan, thank you for the update. Could you also check whether there are any updates available for your Nvidia drivers. The support article suggests safe way to check that (unlike what you might find in web search results): Upgrade your graphics drivers to use hardware acceleration and WebGL.

DanSiri
DanSiri Mai mallakar tambaya
more options

Hello My Nvidia drivers are updated regularly. In fact 10 minutes before installing the Firefox 64 bit version 57 beta I installed an new driver for Nvidia, and Firefox failed to start up as it (and its precessors) did so since one week. But then I installed the 32 bit version, and it worked. So, I would believe that the 32 bit version is the solution. Besides, I run Windows 7 Home Premium 64 bit.