This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

firefox keeps losing internet connection

  • 1 amsa
  • 3 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Shadow110

user1120328
user1120328
more options

Since upgrading to the latest version of firefox I keep getting a yellow tab that says there is no internet connection. I click and it says to check status. It says I am connected the modem is next to my desktop and all status led's are on showing no problem. Also response time when loading emails and deleting them is slow. I experience no problems when I use google chrome and pages load very quickly and it never says there is no internet connection. The version is 57.0 Quantum. It says it is faster but actually it is slower than the previous version.

Since upgrading to the latest version of firefox I keep getting a yellow tab that says there is no internet connection. I click and it says to check status. It says I am connected the modem is next to my desktop and all status led's are on showing no problem. Also response time when loading emails and deleting them is slow. I experience no problems when I use google chrome and pages load very quickly and it never says there is no internet connection. The version is 57.0 Quantum. It says it is faster but actually it is slower than the previous version.

All Replies (1)

Shadow110
Shadow110
more options

Please update your AMD Radeon HD 5450 driverDate: 8-3-2015 https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064 Try the Crimson Edition. ( use that).

So that is 2 separate issues then , Firefox is slow : Please : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser.

Slow internet connection with Firefox  : please try this : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode If the issue is not there in Safe Mode then it is a Extension and could be Kaspersky Protection

Try this with Firefox http://www.speedtest.net/ Then try with another browser. Report the if any speed diff

Please let us know if this solved your issue or if need further assistance.