Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

How do I fix the drag and drop option? It has stopped working.

  • 3 amsoshi
  • 5 sa na da wannan matsala
  • 65 views
  • Amsa ta ƙarshe daga Matt

more options

I make multiple files and when a particular email corresponds with that file I use to be able to drag and drop emails in my inbox to the wanted file. I am not able to drag and drop anymore.

I make multiple files and when a particular email corresponds with that file I use to be able to drag and drop emails in my inbox to the wanted file. I am not able to drag and drop anymore.

Mafitar da aka zaɓa

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender. .

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

more options

Windows? Mac? Linux?

Drag and drop is still working for me in Windows and Linux.

more options

sorry...Windows. I should have mentioned that.

more options

Zaɓi Mafita

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender. .