This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

when i download a file sent to me via email I cannot open it. keep getting message file currupt or wrong format while it is .pdf and/or .doc *Word documents

  • 1 amsa
  • 1 yana da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga WestEnd

more options

Left and /or right click on the downloaded icon opens with message "corruped and/or damaged file or not decoded cannot open the file" If I right click and then goes to containing file location..........same message apprears when I try to open from this containing file location

Left and /or right click on the downloaded icon opens with message "corruped and/or damaged file or not decoded cannot open the file" If I right click and then goes to containing file location..........same message apprears when I try to open from this containing file location

All Replies (1)

more options

Then it was a bad file. You can't open a bad file or corrupted file. This is the fault of the sender not FF.